Your escalators have never had better maintenance

  • Choose maintenance that combines human expertise and new technologies.

  • Make real and lasting savings.

  • Choose performance for everything : escalators, conveyor belts, moving walkways...

“Everything runs so smoothly. I finally have enough time to focus on other investments”
Charles Boudet -CEO, JLL France

stress-free asset owners

with WeMaintain

Impeccable service for your escalators

Choose better maintenance

We view maintenance differently. We combine experienced engineers with cutting-edge technology.

68% fewer breakdowns

Fewer issues

Most defects can be avoided through accurate prevention and high quality maintenance.

-60% of reserves compared to other maintainers

Satisfaction of your users

Make your users happy with escalators that perform.

99% uptime

Human expertise

Your dedicated engineer

A single technician who knows your escalators by heart and improves their operation, quickly.

  • Experienced with all brands, they also undergo specific training courses.

  • Fewer clients means that your engineer really has more time for you.

  • The WeMaintain app used at every procedure offers you unparalleled transparency and tracking.

Your platform

Designed for more transparency, all the information relevant to your ongoing maintenance work is clear and readily available on the WeMaintain platform. On your own personal space, you have access to live information where you can:

  • View the status of your assets and schedule service appointments.

  • Track when your spare parts will be delivered.

  • Download upkeep reports and audits.

Human expertise

Your escalators are record-breaking

This data and statistics give you all the tools you need to make the best decisions to optimise your building in a sustainable way.

  • 60% fewer defaults compared to your previous maintenance provider.

  • 99% uptime. Who wouldn't want that?

  • An engineer on site within 4 hours if a problem does occur.

  • 100% of defaults resolved within 6 months.

Improving your escalators every day

You finally have the power to better manage your buildings!


New spare parts, faster

Using our accelerated supply service.

  • Spare parts delivery 3 times faster.

  • Spare parts stored locally to you. 

  • Delivered directly from our suppliers, no middleman!

Unparalleled reactivity

We take pride in our efficiency.

  • An easy way to plan your engineer’s visits.

  • Real-time alerts on the status of your escalators.

  • Maintenance and work by experienced technicians.

Saving you money

Reduce your total cost of ownership.

  • Fewer repairs means fewer unexpected costs.

  • Using data to determine how best to optimise your equipment. 

  • Control your equipment and view your future costs in advance.

Transparent monitoring

No more guesswork. Access all your information, all the time.

  • Visualise the status of your equipment live.

  • Real-time tracking for your spare parts orders.

ESG strategy

By being B Corp certified, WeMaintain is committed to making a positive impact.

  • Our engineers’ expertise are appreciated and they are fairly paid for their hard work.

  • Prevention means your equipment will last longer.

  • Coming soon: Find out how much energy is consumed by each equipment.

Now that's some useful data.

How does it work?


              1. Initial assessment

              2. Transition

              3. Interventions

              4. Audit Checks

              5. Modernisation

              6. Optimisations

              You will receive a proposal which corresponds to your equipment's specific technical features. If needed, one of our engineers will carry out a free initial assessment and provide you with a detailed report - that means no nasty surprises in the future!

              Initial assessment reports are delivered with photographs before you sign.

              Need a hand with the transition process (support, exchanges and purchases…)? We are here to guide you in person or online. We can also call on the support of a dedicated engineer who can give their professional opinion about the best way to maintain your escalators.

              1 dedicated engineer for each site, who you will meet before or at the beginning of the contract.

              Our team is organised geographically. So with parts stored locally to you and dedicated service teams available for customer support, we can ensure a high level of reactivity.

              More than 72% of our interventions are completed in less than 2 hours.

              Monitor the status of your audit checks on your platform and get live updates.

              100% of the audit checks completed in 6 months.

              From minor repair works to total renovations, we can update your site wherever needed. And we take pride in delivering the highest quality work.

              4.6 / 5 customer satisfaction following a modernisation.

              By improving preventive maintenance, we extend the life of your equipment. Thanks to our in-house designed sensors, we detect malfunctions and can anticipate future expenses.

              1 month to profile the equipment and begin optimisations.

              Choose your maintenance offer.

              We'll take care of the rest.

              "Much more than maintenance"

              WeMaintain provides us with much more than just maintenance services: access to complete transparency of the maintenance and repair process, detailed analysis of usage for the implementation of preventive maintenance, and customized service for our tenants.

              Sébastien Chemouny, Head of France, Allianz Real Estate

              "The promise is there"

              Whether it's maintenance or work, the promise is there: lifts that work perfectly, services for which the engineer is fully committed, real customer support in case of need for clarification and real-time information for better follow-up. The occupants are happy and my teams gain in efficiency.

              Vincent Zazurca, President, Aream

              "An obvious quality of performance"

              WeMaintain, it is an obvious quality of service, a dedicated engineer, the regularity of his visits and his listening.

              Yvette O. President of the union council

              "Much more fluid"

              Since WeMaintain has been dealing with our lifts, the situation has improved considerably. Today things are much smoother, elevators are no longer the main issue for employees.

              Charles Boudet, CEO, JLL France

              "The best and most reliable"

              They are the best and most reliable elevator maintenance company I have encountered in an industry characterized by many unsatisfactory companies.

              Alison Mooney, Director, Westbury residential

              "8 times less breakdowns"

              The first results of WeMaintain's intervention were very quick, we noticed a drop in breakdowns. 8 times less breakdowns on the park and above all a better communication with the users.

              Bertrand Camilli, Director of Real Estate Operations, AG2R

              "Peace of mind for our tenants"

              The presence of WeMaintain is a peace of mind for both our tenants and our teams. Everything has become much easier to manage, we have no more solicitations and our tenants are happy, so that's the main thing! These very detailed analyses of tenant or building behavior are very important to us. It allows us to anticipate and to be always on top of the needs.

              Fabrice Lombardo, Director of Real Estate Activities Swiss Life Asset Managers France

              "There's no more frustration."

              Lifts are a strategic element in BPI's buildings. Today, thanks to WeMaintain, there is no more frustration.

              Paul-François Fournier, Vice President, BPI France


              Who are your engineers?
              What is an initial assessment?
              How can I terminate my current maintenance contract and make the switch to WeMaintain?
              How do you carry out occasional repair on your escalators?
              What protocol do you follow to ensure my escalators are well maintained?
              Which features of my escalators do you need to check?
              How often will my escalator be serviced?
              What is the life span of the main elements of an escalator?
              What is the average cost of maintenance and upkeep over a year for an escalator?
              What are the most common problems?
              What data is collected and why?
              What are the tips for a safe usage?